Privacy policy
Last updated: 3rd August 2026
Introduction
Falmouth Yacht Services (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.
We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.
Information we collect
We collect personal information when you interact with our website:
- Information provided by you: When you submit our contact form or get in touch with us, we collect your name, email address, and telephone number, as well as any details provided in your message.
- Email Marketing (if applicable): If you explicitly opt in to our newsletter, we collect your email address.
- Essential Technical Data: Standard session cookies required for website functionality (these are temporary and deleted when you close your browser).
We also collect technical information automatically, including:
- Session cookies required for website functionality (these are temporary and deleted when you close your browser)
Cookieless Analytics
We use Independent Analytics to monitor general website traffic and improve user experience. This system runs locally on our web server. It does not use cookies, does not collect personal data or IP addresses, and does not send any information to third-party tracking services.
How We Use Your Information & Legal Basis for Processing
Under UK and EU GDPR, we process your personal data under specific legal bases depending on the activity:
- Responding to inquiries & quote requests: We use your name, email, phone number, and message details to respond to your questions or prepare service quotes. Lawful Basis: Legitimate Interests / Pre-contractual Steps.
- Sending marketing communications: If you subscribe to our email newsletter, we use your email address to send updates. Lawful Basis: Consent (explicit opt-in).
- Ensuring website functionality: Essential session cookies process temporary technical data to keep the site working correctly. Lawful Basis: Legitimate Interests.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information.
To operate our business, we may share data with trusted service providers who act as data processors on our behalf (such as our website hosting provider and email infrastructure providers). These third parties are bound by strict contractual obligations to handle your data securely and solely for the purposes we specify.
Data Storage & International Transfers
Your personal data is stored securely in our website database and internal management systems. All data processing and storage takes place on secure servers located within the UK and European Economic Area (EEA). We do not transfer your personal data outside the UK/EEA.
Data retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Inquiries & Quotes: Form submissions are retained for as long as necessary to manage our business relationship or resolve your request.
- Newsletter Subscriptions: Retained until you unsubscribe or request deletion.
Cookies
Our website uses only essential session cookies necessary for core website functions. These cookies are temporary, do not track you across other websites, and are automatically deleted when you close your browser.
Because we do not use tracking, advertising, or non-essential performance cookies, a cookie consent banner is not required.
Your Data Rights
Under UK and EU data protection laws, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Object: Object to our processing based on legitimate interests or direct marketing.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
Data security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. Access to your personal data is restricted strictly to authorized personnel.
Children’s privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.
Contact us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to request the deletion of your information, please contact us:
Falmouth Yacht Services,
Maritime Buildings,
Falmouth Road,
Falmouth, Cornwall,
TR10 8AD
Email: fys@rustleryachts.com
Phone: +44 (0)1326 310 120
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the supervisory authority:
- UK Visitors: Information Commissioner’s Office (ICO) — www.ico.org.uk | Helpline: 0303 123 1113
- EU Visitors: You may contact your local Data Protection Authority (DPA) in your EU member state.